Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

Visit our returns center
Enter your order number and email address to start
Follow the instructions and select the items you want to return
Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable?

Within 30 days after the order is delivered

What items are non-refundable?

The following items cannot be returned:

Gift cards
E-Books

The item I received is damaged!

If the purchased product is faulty, reach out to us at help@alabasterco.com

Can the items be exchanged?

We allow the exchange of purchased items of equal or lesser value. Once the exchange request is approved, the replaced item will be shipped to you.

What are the refund options?

The following refund options are supported:

Refund to the original payment method
Refund to store credit (if applicable)

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. If approved, the refund request will be processed within 10-14 business days after approval.

Returns Center